Returns & Exchanges
Easy Returns & Free Exchanges
Returns and exchanges are accepted within 15 days of delivery for unused, unwashed items in their original packaging.
✓ Free return shipping
✓ Free size exchanges
✓ Easy online return process
We want you to love your Komuello shoes. If the fit isn't quite right, we're happy to help with a return or exchange.
We inspect every item before shipping to ensure quality. If something is wrong with your order or you’ve changed your mind, we’re here to help.
Order issues
If there's a problem with your order, please contact us right away at info@komuellousa.com and we'll make it right.
Change of mind
Items may be returned within 15 days of delivery if they are unused, unwashed, and in their original packaging.
Items not returned in resalable condition may be subject to a partial refund or may not be eligible for return.
Worn or damaged items
For hygiene and safety reasons, we cannot accept returns or exchanges on items that have been worn, washed, altered, or damaged after delivery.
Shipping and returns
- Free return shipping on eligible returns
- Free size exchanges
- Prepaid return labels available when needed
- Exchanges ship at no additional cost
Clearance Items
All clearance items are FINAL SALE and cannot be returned for a refund.
Size exchanges may be available based on inventory.
Purchases from Retail Partners
Items purchased through Nordstrom, Macy's, Target, Amazon, Jini Mini, or other retail partners must be returned through the original retailer and are subject to that retailer's return policy.
Proof of Purchase
A valid order number, receipt, or gift receipt is required to process returns and exchanges.
Click the button above to start your return or exchange.