Returns & Exchanges

Trying them on
Please try shoes on briefly to check the fit, ideally on a carpet or a clean towel. Shoes tried on this way can still be returned or exchanged, as long as they come back in like-new condition: clean soles with no scuffs, marks, stains, or odors.

Order issues
We inspect every item before shipping. If there’s a problem with your order, please contact us right away at info@komuellousa.com and we’ll make it right.

Changed your mind?
Items may be returned within 15 days of delivery if they’re in like-new condition and in their original packaging.

Worn or damaged items
For hygiene and safety reasons, we can’t accept returns or exchanges on items that have been worn beyond a brief try-on, washed, altered, or damaged, including shoes with dirty or scuffed soles, stains, or odors.

Returns that don’t meet these conditions won’t be refunded or exchanged. No full or partial refunds are given for used, dirty, or damaged items. We’ll email you if your return can’t be accepted. If you’d like the items sent back, please reply within 5 business days and we’ll ship them to you at your expense. Items not claimed within that time will be disposed of or donated.

Shipping costs

• Free return shipping on eligible returns
• Free size exchanges, and exchanges ship at no extra cost
• Prepaid return labels provided when needed

Clearance items
All clearance items are FINAL SALE and can’t be returned for a refund. Size exchanges may be available depending on inventory.

Purchases from retail partners
Items bought through Nordstrom, Macy’s, Target, Amazon, JCPenney, Jini Mini, or other retail partners must be returned through that retailer and follow its return policy.

Proof of purchase
A valid order number, receipt, or gift receipt is required to process returns and exchanges.