Refund, Return & Exchange
Return or Exchange? Dance through our conditions below, then click on the link to start twirling towards your return or exchange. 🎉👟
🎉 Oops, something's not quite right with your Komuellousa.com order? No worries, we're on it! We carefully check each goodie before shipping to make sure it's perfect. But if something's off or you've changed your mind, just let us know.
💌 Found a hiccup? Contact us ASAP (email: info@komuellousa.com), and we'll swoop in for a swift replacement.
💃 Change of heart? Send back the unused, unwashed, original-packaged treasure within 15 days for a refund. Just a heads-up, if it's not in resalable condition, we might decline or deduct up to 30% from the refund.
👟 Worn/used/damaged returns? Sorry, no refunds or exchanges on those. We'll be checking those shoes!
💸 Little costs: $5 postage fee might be deducted for a change of mind. Need a pre-paid label? Grab one here ($5 fee), or use your carrier.
🔄 Exchanges? We've got the shipping on the new item!
🎁 Order over $50? Free Return/Exchange for you, without the original or return shipping cost!
💼 Bought from retail stores? Return to the original store, please. We won't accept those returns.
🧾 No receipt or gift receipt? Sorry, no return or exchange.
Need to return or exchange? Just follow the dance steps, and we'll get your feet happy again! 🌟