Refund, Return & Exchange

We inspect every item before shipping to ensure quality. If something is wrong with your order or you’ve changed your mind, we’re here to help.

Order issues
Contact us immediately at info@komuellousa.com for a replacement.

Change of mind
Return unused, unwashed items in their original packaging within 15 days for a refund. Items not in resalable condition may be declined or have up to a 30% deduction from the refund.

Worn or damaged items
We cannot accept returns or exchanges for items that have been used or damaged.

Shipping and returns

• Free shipping and free returns on all orders.

• Pre-paid labels are available if needed, or you may use your own carrier.

• Exchanges are shipped at no additional cost.

Clearance Items
All CLEARANCE ITEMS are FINAL SALE. Size exchanges are still available.

Retail Store Purchases
Please return items to the original store. We cannot process these returns.

No Receipt or Gift Receipt
We cannot accept returns or exchanges without proof of purchase.

Click the button above to start your return or exchange.